Back when I started college to be an engineer (when dinosaurs ruled the earth, yes, yes, I know) Radio and TV engineers were treated with respect, as they were generally saving the customer a fortune by not having to buy another T.V. and the thought of disposable technology was science fiction fantasy.
So moving forward in time, in my last position as senior engineer, (attached to a large manufacturer, who shall remain nameless), when asked, it was considered to be an embarrassment that service departments exist at all, as it meant that their products might be perceived as less than indestructible.
Almost as if the customer would faint of shock at the mere suggestion that technology might fail. 😀
Nowadays we bend over backwards for customers and they treat us like an inconvenience. Oh for a lovely time machine. I’d be back at that lovely little Radio and TV repair shop, where I worked at, on a Saturday, and I was paid with resistors or random components. Great times.